about me
Technical Product Manager: Ample Stream
2022 - 2023
Advise on product design and supervise the implementation of DAO tooling, file systems
Technical Lead and Advisor: Octopus Network
2021 - 2023
Represent, support, design, discuss and engage on behalf of Octopus Network
Technical Lead [ITSM]: Charles Schwab
2020 - 2022
Audit and analyze change requests for modifications to critical infrastructure
Security Solutions Engineer: Set Solutions Inc
2020 - 2020
Research, collaborate, and support partners with solutions engineering
Senior Network and Security Engineer: EZCorp Inc
2019 - 2020
Operations, design, maintenance, repair and incident response
for all network appliances
Network Security Engineer and Analyst: DXC Technology
2018 - 2019
Support, advise, investigate, liaise and negotiate for application owners
across multiple business units
FAE, Technical Engineer: Arrow Electronics
2016 - 2018
Act as a SME providing solution engineering, sales support, and internal support
Enterprise Network Security Engineer: Hewlett Packard
2015 - 2016
Assist with M&A activities for 3 HP entities, respond to incidents
and trouble requests
Enterprise NOC Support Engineer Tier 3: GTT Networks
2015 - 2015
Support all NOC personnel and core infrastructure across
100+ managed networks
Enterprise Project Team Lead/SME: Megapath Networks
2014 - 2015
Cutover and QA ~2200 enterprise firewall upgrades, supervising 10 engineers and liaising directly with clients and their integration partners
Enterprise NOC Tier 2: Megapath Networks, Austin, TX
2013 - 2014
Technical specialist supporting tailored solutions for 20-50 enterprises (E2E), including training tier 1
Enterprise NOC Tier 1: Megapath Networks, Austin, TX
2013 - 2013
Process incoming support requests, collaborate with field technicians, de-escalate irate customers, update tickets and provisioning systems
Field Installer and Repair Technician: Time Warner Cable, Austin, TX
2012 - 2013
Install and troubleshoot residential and small business coaxial services
Assistant Manager, Lead Technician: The AppleBerry Store, Miami, FL
2011 - 2012
Repair mobile devices, maintain stock, train new associates
and regularly educate and sell to customers
Contractor: Electronic Services and Components, Miami, FL
2009 - 2011
Consult with electricians and clients, troubleshoot and deliver point of sale, entertainment and security installations
Assistant Manager and Sales Associate: RadioShack Inc., Miami, FL
2008 - 2011
Maintain stock and layout, answer customer questions about all products, uphold SPIFFs and open/close stores as needed